Privacy Policy
This Privacy Policy explains how Fresh Nest Cleaners handles personal data when you use the website or contact us about residential and office cleaning services, including move-in and move-out cleaning. It describes what we collect, how we use it, when we share it, and the choices and rights that may apply.
Contact Information
Use the contact details below for questions about this policy or the handling of personal data.
How We Use Data
We process personal data to respond to inquiries, prepare quotes, confirm property scope and access, schedule appointments, carry out the agreed cleaning visit, and complete handover-related communication. We also use data to manage payments, maintain business records, improve internal operations, handle customer support, and meet legal, accounting, or security obligations. Where condition photos or similar information are provided, we use them only to assess the requested work and document the agreed scope.
Service Providers and Partners
We may share personal data with service providers that help us operate the website, manage communications, process payments, maintain records, or support scheduling and administration. Where a third party receives data for these purposes, we expect it to use the information only as needed to perform its function and to keep it confidential where appropriate.
Legal Disclosures
We may disclose personal data if required to comply with applicable law, a court order, or a lawful request from a public authority. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims, or to protect our rights, property, or safety, or that of others.
Data We Collect
We may collect identification details, contact information, property and booking information, access instructions, service preferences, condition notes, and communication records. Where relevant to a cleaning visit, we may also process photos or other information you provide about the property condition. We do not seek more information than is reasonably needed to manage an inquiry, prepare a quote, schedule a visit, or complete the agreed service.
How We Collect Data
We receive personal data when you submit an inquiry, request a quote, arrange an appointment, share property details, or communicate with us by phone, email, or contact form. We may also receive information from a property owner, tenant, or manager acting on behalf of another person, and we may generate internal records from our own booking, scheduling, and service notes.
Types of Cookies
Our website may use session cookies, which expire when the browser is closed, and persistent cookies, which remain for a limited period. These cookies may support site operation, form functionality, preference storage, and basic traffic analysis. We do not use cookies to collect more information than is needed for ordinary website administration and service handling.
Cookie Controls
You can usually block or delete cookies through your browser settings, and some browsers allow you to control whether cookies are accepted at all. If cookies are disabled, parts of the site may not function as intended, especially features that depend on form handling or session continuity. We do not rely on cookie settings to override legal or operational recordkeeping that is separate from cookies.
Your Rights
Subject to applicable law, you may ask us to access, correct, or delete personal data we hold about you, or to object to certain processing where that right applies. You may also request that we review information that is incomplete or inaccurate. Some requests may be limited where we must keep records for legal, accounting, or operational reasons.
How to Make a Request
To protect privacy, we may ask for enough information to confirm that a request is made by the relevant person or an authorised representative. We will review the request and respond within a reasonable period under applicable law. If we cannot act on part of a request, we will explain the reason where permitted.
Data Retention
We retain personal data for the period needed to manage inquiries, quotes, appointments, service delivery, payment handling, and related business records. Some information may be kept longer where required for tax, accounting, dispute handling, or other legal obligations. When data is no longer needed, we delete it or de-identify it in a manner consistent with our recordkeeping practices.
Policy Updates
If we make material changes to this Privacy Policy, we will update the posted version and may provide additional notice where appropriate. The revised policy will apply from the effective date shown or from the time it is made available on the website. We encourage users to review the policy periodically so they remain aware of current practices.